Monday – Friday 8:00 to 6:00pm | Saturday 8:00 to 4:00pm | Sunday - Closed

I called Graves for some assistance when my hot tub stopped functioning. I called around 4 pm and they were able to come out to my house the next morning. It took about 15 minutes for the issue to be identified why the spa wasn’t working. Bert is their lead technician and is very knowledgeable. He explained the problem in an easy to understand way and ordered the replacement part which came about 3 days later and he was back out to my house to replace it the next day which didn’t take very long at all. I always have skepticism when I’m paying for labor because some technicians just ride the clock and take a while to really tell you what’s wrong. Not Bert though. I didn’t feel at all scammed which is an experience I’ve had at other places. He really does take the time to go through everything thoroughly. I didn’t feel like he was in a rush to leave and he was super attentive and professional. He even provided a demonstration on how to maintain the spa using the test strips and how each product should be used. He wasn’t pushy at all on trying to sell me a bunch of add-ons. I got the product I needed and all the information to keep my spa well-maintained. Graves is honestly the best place around to go for your hot tub needs. I will definitely be calling them again! Highly recommend Bert and his team.

Madison Z.