Neale W.
We have used Graves for several years and recently had them install a salt system for our pool ( one of the best decisions we made ). But at that time we also had a hot tub problem, Graves informed us they only service their own hot tub brand.
They recently changed that decision, so I called them in to fix our hot tub. Bert Marks arrived as the tech ( turns out he fixed our hot tub 15 years ago in Pennsylvania. It took him an hour to reseal our filter canister and install a new pump.
He is one of the most knowledgeable, professional techs we have ever met. Should prove an invaluable asset to the Graves team.